Shipping and Returns

Shipping & Delivery

• Phoenix Transmission Parts, Inc. offers FREE SHIPPING on all individual part orders $99 and up in the continental United States.
• At this time, Phoenix Transmission Parts ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, Phoenix Transmission Parts ships merchandise to Canada and Mexico, and to other limited international locations. The risk of loss and title for all merchandise ordered on this website pass to you when the merchandise is delivered to the shipping carrier.
• Our shipping rates shown are for USPS and UPS. Please call 877-782-5582 for other options.

Return Policy

• Parts: There is a 30-day return and exchange policy on all un-used/un-opened parts purchased from Phoenix Transmission Parts, Inc. The original shipping and handling charges are not refundable, and on "Free Shipping Items", outbound shipping costs may be deducted from possible credit. All Returns must be sent to the address on your original invoice, and buyer pays for return shipping. Additionally, any items that have been opened and/or installed we cannot accept back for credit. If you have any further question, please contact us at sales@ptptrans.com or 1-877-782-5582.
• Torque Converters: Original freight and return freight is the obligation of the buyer until the converter is received by Phoenix Transmission Parts, Inc. and we deemed it defective due to a manufacturing error or covered part failure.

Liability

• Phoenix Transmission Parts, Inc are in no way responsible for any damages that may incur due to improper installation of any parts purchased from our website, damage to the owners property, or shop time, materials, and labor.